HELPDESK/SUPPORT CONSULTANT (JOHOR BAHRU)
CRT Insights Technologies Sdn Bhd
Specialisation: IT/ Computer – Software
Education Qualification: Bachelor Degree
Diploma
Diploma
Work Location : Johor Bahru, Johor
Salary Range : RM 3,000.00 – 4,500.00
Date : May 07, 2025
Job Responsibilities:
- Provide first-level support for ERP system issues, including troubleshooting and resolving user queries
- Log, track, and manage support requests using the internal helpdesk system
- Collaborate with functional and technical teams to escalate and resolve complex issues
- Guide users on system processes and best practices to optimize ERP usage
- Document solutions and maintain detailed knowledge base entries
- Assist in conducting user training and creating user-friendly guides and FAQs
- Monitor and report recurring issues to suggest process improvements
Job Requirements:
- Strong communication skills in English (Mandarin is a plus)
- 2–3 years of experience in ERP support, IT helpdesk, or customer service
- Familiarity with ERP systems (e.g., Acumatica, Dynamics 365 Business Central, or similar)
- Basic understanding of business processes (e.g., finance, sales, inventory)
- Diploma or Degree in IT, Business, or related field preferred (relevant experience also considered)
- Patient, detail-oriented, with a problem-solving mindset
- Customer-first approach with a passion for helping users
Job Benefits:
- Supportive and collaborative team environment
- Hands-on role with opportunities to deepen ERP expertise
- Attractive staff benefits and recognition programs
- Mobile phone allowance
- Outpatient medical and dental coverage (including TCM)
- Personal accident insurance (extended benefits after 2 years’ service)
- Bi-annual company trips (co-pay option for new staff)
- Additional annual leave for every 2 years of service
- Annual staff recognition awards for top performers
