Job ID: 14294
CUSTOMER SERVICE SINGAPORE TELECOMUNICATIONS – CABLE (ENG/BM)
Aegis BPO Malaysia Sdn Bhd (Startek)
Specialisation: Call Centre/ Telemarketing
Education Qualification: Bachelor Degree
Diploma
Higher Secondary/ Pre-U/ A Level
Post Graduate Diploma
Primary/ Secondary/ O level
Professional Certificate
Professional Degree
Diploma
Higher Secondary/ Pre-U/ A Level
Post Graduate Diploma
Primary/ Secondary/ O level
Professional Certificate
Professional Degree
Work Location : Others, Selangor and 1 other location
Salary Range : RM 2,000.00 – 2,500.00
Date : October 07, 2025
Startek for Singapore Telco Industry
5 days Per week, 8am-9pm
RM 2k basic + 500 KPI (if hit entitled for additional RM 500)
Location : Petaling Jaya & Ara Damansara, Selangor
Job Description:
- Respond to inbound calls regarding cable services, including account enquiries, service activation, billing, and troubleshooting
- Provide clear and accurate information while maintaining a courteous and professional tone
- Assist customers with basic technical support and escalate complex issues when necessary
- Document customer interactions and feedback using internal systems
- Achieve performance metrics such as first-call resolution, customer satisfaction, and call quality
- Work collaboratively with team members and supervisors to enhance service delivery
Job Requirements:
- Proficiency in both English and Bahasa Malaysia (spoken and written)
- Minimum SPM
- Strong communication and problem-solving skills
- Basic computer literacy and ability to navigate multiple systems
- Willingness to work rotating shifts, weekends, and public holidays
- Positive attitude and a passion for helping others
