CUSTOMER RELATION MANAGEMENT (KL & SELANGOR)
Senheng Electric (KL) Sdn Bhd
Specialisation: Sales – Retail/ General
Education Qualification: Professional Degree
Work Location : Kuala Lumpur, Kuala Lumpur and 6 other location
Salary Range : RM 3,000.00 – 3,500.00
Date : December 17, 2024
Job Responsibilities:
- Assist in managing customer loyalty program.
- Responsible for retaining and growing the existing membership base.
- Assist in analyzing customer buying behavior
- Take initiative to identify and evaluate consumer/markets trends and analyze consumer behavior as well as current CRM activities through all possible sources of data and recommend business opportunities.
- Assist in the customer database and profile management, ensuring data completeness, consistency, customer relationships and merges according to data standards conventions.
- Prepare and monitor ad-hoc, weekly and monthly department reports demonstrating the effectiveness of marketing programs, promotion activities on monthly bases and at the end of each event. Propose recommendations for improvement to top management.
- Responsible for member’s day preparation which includes rewarding workflow and analysis report.
- To manage the different broadcast channel and result measurement
- Prepare and plan CRM Calendar/project schedule to keep track progress and ensure completion within the deadline.
- Develop standard operating policies for customer relations department to ensure all outlets follow within the parameters.
Job Requirements:
- Bachelor’s Degree in Business Studies/ Administration/ Management, Marketing, Statistics or equivalent
- Minimum 1 year experience in CRM in the retail industry
- Competent in using MS Office ( Word, Excel, Acess, Powerpoint) and numerical analysis skills would be added advantage
- Excellent attention to detail and meticulous
- Ability to multitasking
- Versatility to build rapport with people at all level
- Able to meet the tight deadline
