Job ID: 14295
CUSTOMER SERVICE MOBILE TELECOMUNICATIONS – SINGAPORE TELCO INDUSTRY (ENG/MAND)
Aegis BPO Malaysia Sdn Bhd (Startek)
Specialisation: Call Centre/ Telemarketing
Education Qualification: Bachelor Degree
Diploma
Higher Secondary/ Pre-U/ A Level
Post Graduate Diploma
Primary/ Secondary/ O level
Professional Certificate
Professional Degree
Diploma
Higher Secondary/ Pre-U/ A Level
Post Graduate Diploma
Primary/ Secondary/ O level
Professional Certificate
Professional Degree
Work Location : Others, Selangor and 1 other location
Salary Range : RM 2,800.00 – 3,200.00
Date : October 07, 2025
Startek for Singapore Mobile Telco Industry – (Eng/Mand)
5 days Per week, 7am-3am
RM 2.8k basic + 500 KPI (if hit entitled for additional RM 500) + 400 (Night shift prorated)
Location : Petaling Jaya & Ara Damansara, Selangor
Job Description:
- Handle incoming calls related to mobile services including billing, network issues, plan upgrades, and general inquiries
- Provide accurate information and effective solutions in a professional and empathetic manner
- Troubleshoot basic technical problems and escalate complex cases when necessary
- Maintain detailed records of customer interactions using internal systems
- Meet performance targets including call quality, resolution time, and customer satisfaction
- Collaborate with team members and supervisors to improve service delivery
Job Requirements:
- Proficiency in both English (spoken and reading) and Mandarin (spoken only)
- Minimum SPM
- Strong communication and problem-solving skills
- Basic computer literacy and ability to navigate multiple systems
- Willingness to work rotating shifts, weekends, and public holidays
- Positive attitude and a passion for helping others
