Job Details

About us

Daythree is a top-tier company in Business Process Management (BPM), and we're known for our innovative and award-winning approach to improving customer experiences through insights and innovation. We work with well-known brands to boost their brand reputation and trust by using cutting-edge strategies and data.

In today's fast-paced business world, companies are constantly looking for ways to enhance their performance and stay competitive on a global scale. That's where a BPM service provider like us comes in. We help organizations lower their costs, tap into specialized skills, stay up-to-date with the latest tech and regulations, run more efficiently, and focus their resources on their core business. If you're looking for a career that's all about making a real impact, Daythree is the place to be!

What you will do

As a dedicated Voice Channel Specialist, you’ll play a pivotal role in providing top-notch customer service. Here is what's waiting for you:

· Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns

· Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques

· Expertly articulating and presenting information about our products while professionally managing high inquiry volumes

· Embracing accountability for individual KPIs and working cohesively towards team goals

· Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions

· Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers

· Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times

Who you are

Here is your opportunity to shine! We're looking for candidates who are also ready to unlock a world of possibilities.

· Strong proficiency in Mandarin, giving you a chance to showcase your language skills

· Good knowledge of English or Bahasa Malaysia to round out your communication abilities

· Previous experience in a contact centre or customer service role? That's a big plus!

· A minimum SPM qualification, showing that you have the fundamentals in place

Additional info

Take a look at what we offer:

· We're conveniently located in Subang Jaya, accessible by LRT Putra or KTM Subang Jaya station. No long commutes for you!

· Let’s talk compensation: an enticing commission structure that rewards your hard work

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Ability to commute/relocate:

• Shah Alam: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Preferred)