TELEPHONE SALES AGENT (IN-ROOM DINING) (SINGAPORE)
Specialisation: Hotel Services
Education Qualification: Primary/ Secondary/ O level
Work Location : Anywhere In Singapore, Singapore
Salary Range : S$ 2,500.00 – 3,400.00
Date : January 29, 2024
Roles & Responsibilities
Job Responsibilities:
Maintain complete knowledge of:
- All menu items available in In Room Dining & Private Bar
- All liquor brands, beers and non-alcoholic selections available in restaurant.
- Every wine/champagne by the glass and major wines on the wine list.
- Designated glassware and garnishes for drinks.
- All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
- Daily menu specials and out of stock items.
- Guest room layout, table set-ups, hours of operation and price range
- Inputting of items in the POS system.
- Daily arrival / departure, VIPs.
- Be aware of in-house group activities, locations and times.
- Correct maintenance and use of equipment.
- All department policies / service procedures.
- Take food & beverage orders via the phone and upsell, whenever possible.
- Provide food & beverage service to guests according to In-Room Dining & Private Bar specifications, courteously and efficiently.
- Assist in maintaining cleanliness, organization & inventory of the IRD & Private Bar areas and equipment.
- Assist the In-Room Dining & Private Bar leadership team in taking orders, retrieve and serve F&B orders into the rooms and other designated areas.
- Collect & Analyze Guest Preferences and Comment Cards.
- Open & close cashiers allocation & complete all required cashiers paperwork and procedures
- Any other roles assigned.
