Job Details

Job Responsibilities

• Oversee the day-to-day operation and maintenance of the e-commerce website.
• Ensure that the website is user-friendly, functional, and optimized for performance.
• Upload and update product information, including descriptions, prices, and images.
• Monitor and manage inventory levels to prevent stockouts or overstock situations.
• Process customer orders in a timely and accurate manner.
• Coordinate with the fulfillment team to ensure orders are shipped promptly.
• Resolve any order-related issues, such as cancellations or returns.
• Respond to customer inquiries and resolve issues related to orders or products.
• Monitor customer reviews and feedback, taking action to address any concerns.
• Implement and maintain customer service policies and procedures.
• Implement and manage promotions, discounts, and coupon codes.

Job Requirements

• Bachelor's degree in business, marketing, e-commerce, information technology, or a related field.
• Relevant experience in e-commerce administration or related roles.
• Previous experience working with e-commerce platforms and content management systems will be added as advantage.
• Proficiency in using e-commerce platforms such as Shopee, Lazada, Facebook, or others.
• Strong written and verbal communication skills.
• Ability to adapt to changes in technology, industry trends, and company policies.
• Willingness to learn new tools and technologies as needed.
• Efficient time management skills to meet deadlines and prioritize tasks effectively..

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Monday to Friday
• Weekend jobs

Supplemental pay types:

• 13th month salary
• Yearly bonus

Experience:

• admin: 1 year (Preferred)

Ability to Relocate:

• Johor Bahru: Relocate before starting work (Required)