CUSTOMER SERVICE OFFICER (CALL CENTRE) – PERMANENT, FRESH GRADUATE, FULL-TIME
Specialisation: Logistics & Transport – Freight/ Cargo Forwarding
Education Qualification: Diploma
Primary/ Secondary/ O level
Primary/ Secondary/ O level
Work Location : Kota Tinggi, Johor
Salary Range : RM 2,800.00 – 3,000.00
Date : February 08, 2024
Duties and Tasks
- Communicate clearly with customers and potential clients to create strategies that grow our customer base.
- Assisting in preparing necessary documentation, visuals, presentations, account setting (actual or trial) for customers, potential clients, and partner clinics/pharmacies to demonstrate the company products and services.
- Log, update, and maintain accurate records of customer information, interaction, enquiries, comments, and complaints.
- Analyze and share customer feedback with relevant departments for further improvements and implement solutions.
- Efficiently provide technical and product support, when necessary, to ensure all customer inquiries, issues, and complaints are resolved.
Job Requirements:
- Minimum SPM qualification with 1-2 years experience in customer-oriented environment
- Diploma holders are encouraged to apply
- Good interpersonal and communication skills
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