Assistant Cafe Manager – Aman Central Mall
Job Purpose
This job contributes to Coffee Bean & Tea Leaf success by assisting the Outlet Manager or District Manager in
executing store operations, managing people to create and maintain the best specialty coffee and tea and
excellent customer service to our customers, improves sales performance, visual merchandising and any other
assigned duties.
Duties and Responsibilities
Leadership
Setting goals for the work group, developing organizational capability, and modeling how we work together:
• Demonstrates a calm demeanor during periods of high volume or unusual events and manages
smooth transitions thereafter to keep store operating to standard and to set a positive role model for
the outlet team members.
• Displays a customer comes first attitude by training and holding team members accountable for
delivering personable customer service.
• Drives the implementation of company programs by developing action plans and directly motivating
and instructing the outlet team members to implement them to meet the operational and
organizational objectives.
• Manages with integrity, honesty and knowledge that promote the vision, mission, culture and values
of Coffee Bean & Tea Leaf.
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to outlet
team members to ensure smooth flow of operations.
• Provides coaching and guidance to the outlet team members to perform duties and to achieve
operational goals. Constantly reviews outlet environment and key performance indicators to identify
problems, concerns, and opportunities for improvement.
Planning and Execution
Developing strategic and operational plans for the work group, managing execution, and measuring results:
• Monitors and manages outlet manpower to achieve and maintain store operational requirements.
• Monitor and manages inventory to ensure that a par stock in maintained and to minimize the daily
loss and waste.
• Liaising with suppliers, contractors, warehouse and production center for the outlet’s requirements.
• Completes warehouse supply inventory documents
• Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter
communications to the outlet team members. Communicates clearly, concisely and accurately in
order to ensure effective store operations.
• Communicates and execute launching of new products, promotions of products, any operational
information and company direction effectively and efficiently.
Qualification & Experience
• Diploma in any field
• 2 – 3 year working experience in F&B industry
• Minimum 1 year working experience in supervisory role
