Job Details

Job Purpose

The Team Member is responsible for serving all products with friendly, individualized attention towards each customer. He or She is also responsible for educating customers about our premium coffees and teas. The Team Member will fulfill any other duties the Outlet Manager, Assistant Manager or Management Trainee assigns and will represent The Coffee Bean & Tea Leaf in a professional manner.

Duties and Responsibilities

Sales & Customer Services
Maintain a profitable and reputable outlet by:
• Accurately bringing sales orders into cash register and counting back charge to customers in
courteous and friendly manner.
• Maintaining efficient, friendly service standards at all times.
• Participating in all sales promotions effectively and efficiently.
• Politely answering the telephone & customer questions.
• Reporting all customer complaints to the Manager on duty.
• Responding pro-actively to prevent customer service situations.
• Safely handling all hot and colds drinks during drink preparation.
• Verbally receiving and calling back customer orders in a friendly manner.

Store Operations
Maintain an efficient and a smooth operation and work environment by:
• Arranging items on the magazine racks, the table and static displays.
• Checking display item on the shelf, to ensure that products are within the expiry period.
• Informing the manager on duty of any operational inconsistencies.
• Replenishing necessary items at the condiments stand.
• Reporting all employee accidents to the manager on duty.
• Restocking shelves when necessary.
• Routinely cleaning the bar area, floor, grinders, taking out trash, etc.
• Running errands and when needed.
• Updating the brew of the day and other information on the public information boards.
• Working special events as needed.

Employee Development
Play a part in high performance team by:
• Maintaining a high level of motivation to ensure quality and consistent product.
• Maintaining positive company morale.
• Perpetuating company philosophy and culture.

Product Knowledge
Deliver a consistent quality Product by:
• Maintaining the highest quality, consistent product standards.
• Overseeing drink making and ensuring that only consistent quality drinks and product are served.
• Strictly adhering to SOPs an all drink and gourmet items.

Store Presentation
Deliver a consistent quality Product by:
• Maintaining the highest quality, consistent product standards.
• Overseeing drink making and ensuring that only consistent quality drinks and product are served.
• Strictly adhering to SOPs an all drink and gourmet items.