Job Details

Scope of Position 

The Spa Attendant is responsible for, but not limited to, the overall spa and fitness tidiness and appearance. 

Reporting Line/s  

The Spa & Fitness Attendant reports directly to the Treatment Spa Manager. 

Operations  

• Keep work area clean and neat at all times. 
• Follow all Standards and Procedures as taught by Spa Operations Supervisor. 
• To ensure that a high standard of service is maintained throughout the Spa. 
• Assist in the operations of all spa departments as required: 
  • Front Desk 
  • Spa Retail Area 
  • Relaxation Area 
  • Preparation Room  
  • Fitness Centre 
  • Spa Suites 
• Report dysfunctional equipment to Treatment Spa Manager 
• To maintain inventory of supplies for the operations of the spa 
• To attend daily line-ups, weekly and monthly spa meetings. 
• Will be expected to assist various demonstrations and events.  
• Must attend all training courses as deemed necessary, and must adhere to training as set down by the Treatment Spa Manager. 
• Must have the ability to courteously interact and answer all spa and hotel related questions with guests. 
• Assist in all areas of the spa as and when necessary.  
• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Treatment Spa Manager. 
• Will be responsible for the maintaining the cleanliness of the entire Spa in particular the changing rooms, toilets, showers, relaxation areas, fitness and wellness center, spa suites and pool.   These should be kept in a neat, tidy and sanitary manner in accordance with the Standards and Procedure and Health and Safety Standards. 
• Will have attention to detail and be able to arrange spa items in a decorative manner. 
• To assist in the smooth flow of the guests journey throughout the day. 
• Will be expected to aid therapists in setting up for treatments and clearing away after. 
• Will be expected to ensure lockers are stocked with clean linen at all times and remove soiled linen. 
• To perform all daily assigned spa attendant tasks. 
• Courtesy to guests and other members of staff at all times. 
• To attend to guests in waiting areas and fitness centre.  Ensuring that they are comfortable as well as offering refreshments. 
• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Manager. 
• Will greet each guest with a smile and acknowledge guest even in passing.  
• Will proactively offer assistance to all spa guests when necessary.

Educational Background 

Must possess a good written and verbal command in the English Language