ADMIN INTERN (PETALING JAYA, SELANGOR)
Full job description
1. Handling all inbound/outbound calls pertaining to customers enquiries, complaints,
Comments, feedbacks and other raising issues related to product and services.
2. Processing and follow up on appointments.
3. Researching required information using available resources.
4. Completing call notes and call reports as necessary and updating them in the CRM.
5. Keep records of customer interactions, process customer accounts and file documents.
6. Identify and assess customers' needs to achieve satisfaction
7. Offer repurchases option for out of warranty when repair is not economical
8. Manages customer’s escalation and ensure this are tracked and escalated as required.
9. Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
10. Arrangement for collection & delivery, replacement or repair set.
11. To support another department when required.
12. Chase technician for case yet closed / SD.
13. Broadcast KCI-Keep customer inform via WhatsApp / Call.
14. Respond to DHL via email for monitor, audio and TV related. (spare part availability/oow repair cost)
Job Type: Internship
Contract length: 6 months
Schedule:
- Monday to Friday
