SPA RECEPTIONIST (SINGAPORE)
Specialisation: Hotel Services
Education Qualification: Primary/ Secondary/ O level
Work Location : Anywhere In Singapore, Singapore
Salary Range : S$ 0.00 – 0.00
Date : March 25, 2024
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Spa Receptionist
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Greet guests/members in a friendly and courteous manner
- Answer telephone & e-mail enquiries promptly and professionally; and channel to appropriate person for assistance
- Efficient in assisting guests/members with treatment recommendations and appointment scheduling, facility use enquiries, handling guest feedback and providing directions
- Maximise the appointment book by allocating the right treatment to the right therapist at the right time and at the right rate, through up-selling of treatments
- Maintain up-to-date knowledge about current promotions and packages, be proficient in all aspects of treatments and facility
- Operate point of sale system and handle all payment transactions accurately
- Learn and use guests’ name whenever possible
- Adjust service to suit guests’ requests, personalised to meet their needs
- Use a Heartist® approach – make the guests Feel Welcome, Feel Heart-Warmed, Feel Incredible and Belong
- Control entry into all areas of the spa facility by restricting all unauthorized individuals
- Ensure cleanliness and appearance of spa reception and other related areas
- Maintain sufficient inventory of supplies for smooth operations of spa reception
- Ensure strict compliance of PCI – privacy of guest information and cash float handling
- Work together with colleagues to ensure guests’ satisfaction at all times by ensuring that safety and service is always the spa’s first priority
- Participate in training activities to improve knowledge and skills
- Follow guidelines provided in Colleague Handbook
- Understand emergency procedures, health & safety requirements, lost & found procedures
- Maintain collaborative working relationships with colleagues & supervisors / managers
Qualifications:
- GCE ‘O’ Levels
- At least 1 year of experience in customer service, preferably in 5-star luxury hotels
- Fluent spoken and written English
- People-oriented and a team player
- Able to work under pressure and independently
- Personal presentation, clean/tidy
