Job Details

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Housekeeping Coordinator

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Ensure efficient and effective clear communication within the Housekeeping Department, Front Office, Engineering, Royal Service and all other departments
• Answer all telephone calls within 3 rings and do all necessary follow up, with usage of correct telephone verbiage as set by the Hotel
• Record all telephone calls and its details in the housekeeping coordinator’s log book or input into Royal Service to ensure proper follow up
• Use guest names during the process of conversation with guest
• Be familiar with the computer systems such as OPERA and Swiss/Royal Service.
• Keep proper records of guest loan items (eg. Extra chairs, foam pillows), and update traces in OPERA to track items movement and usage
• Communicate blocked and VIP rooms with their preferences and requests to Team Leaders in a timely manner
• Supervise and ensure that house and room attendants are carrying out all guest requests in a timely manner
• Monitor room statuses to ensure clean rooms are available for arrival guests
• Be responsible for the safety and security of all the departmental keys, mobi-talks, and iPhones.
• Take proper inventory of keys, mobi-talk, and iPhones for the department and highlight loss to Assistant Manager immediately.
• Assist in preparing keys, mobiles or papers to colleagues if need arise.
• Answers all lost & found queries in a timely manner and follow up accordingly
• Record all Lost and Found articles correctly and to place items in correctly labeled serial boxes for easy search should guest claim the item
• Inform Security Department and Duty Manager of any complaints by guests of losses that may require compensation
• Ensure the security and maintenance of the lost & found room by not allowing unauthorised entries, with regular clean up and disposal of items after its validity periods
• Ensure that safe working practices are followed including emergency procedures
• Participate in departmental leadership activities as a member of the team
• Maintain levels of confidentiality and discretion for guests
• Carry out any other duties as and when assigned by the Management of the Hotel and department

Qualifications

• Minimum GCE ‘O’ Level Education
• Able to read, write, and communicate in English, other language is an added advantage
• Computer skills including Microsoft Office will be an advantage
• Use/knowledge of PMS e.g. OPERA
• Technical skills for Housekeeping including use of the iPhone for Housekeeping
• Supervisory and leadership skills – collaborative, enabling, and entrepreneurial
• Interpersonal skills well developed with guests, employees, management
• Able to solve problem/make decision independently within scope
• Attention to detail guest requests and preferences
• Able to work independently, reliable, self-directed