DINING RESERVATION EXECUTIVE (SINGAPORE)
Specialisation: Hotel Services
Education Qualification: Primary/ Secondary/ O level
Work Location : Anywhere In Singapore, Singapore
Salary Range : S$ 0.00 – 0.00
Date : March 26, 2024
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Dining Reservation Executive
Summary of Responsibilities:
- Ensure all calls & emails are answered in a courteous, friendly and prompt manner, following LQA standards and VOG initiatives
- Record accurate guest details in ResDiary
- Offer alternatives or Standby List to guests should the restaurant be fully booked
- Keep online portals open during slow periods
- Close online portals when restaurant is near fully booked
- Check that canceled or no show online reservations are removed from online portals backend
- Use ResDiary Promotion section & Promotions folder to advise guests of accurate and correct information • Be up to date with Gift Central system
- Be up to date with Fairmont at Home
- Maintain collaborative working relationship with Restaurant Hostess and Restaurant Managers
- Follow SOP & email templates created by Dining Reservation Manager
- Ensure PCI Compliance for all credit card transactions
- Ensure smooth running of operations in the absence of Dining Reservations Manager & Assistant Manager
- Assist Senior Leaders as required
- Assist outlets when they are shorthanded (hostess/service)
- Generate IKE Reports (I Know Everything)
- Set up of Messages in ResDiary
- Set up of Promotions (discounts)
- Set up of Promotions (Events)
- Upkeep Online Health of each restaurant & bar (Accurate menus, time, info, pictures)
- Upload new menus on on all online portals
Qualifications:
- Minimum GCE ‘O’ Level or equivalent
- Basic call centre or F&B operation experience
- Fluent in verbal and written English.
- Good interpersonal, telephone etiquette and communication skills
- Computer Knowledge, i.e. well versed with emails, Microsoft word & excel, online information
- Seat and handle continuous calls for a prolonged time
- Prolonged glare from work station monitor
- Energetic and cheerful attitude in handling repetitive calls
- Ability to handle guest negative feedback
- Show empathy should a request not be met
