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INTERNSHIP PROGRAM – APPLICATION SUPPORT (SELANGOR)

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Specialisation: Engineering – Others
Education Qualification: Bachelor Degree
Work Location : Others, Selangor
Salary Range : RM 1,500.00 – 1,800.00
Date : March 27, 2024

We are seeking a motivated Application Support Intern to join our team and assist in providing technical support for our software applications. The intern will work closely with our application support team to troubleshoot issues, resolve user queries, and ensure the smooth operation of our systems. Responsibilities may include but are not limited to providing first-level support to users, logging and tracking support tickets, assisting in software installation and configuration, and documenting support procedures. The intern will have the opportunity to gain hands-on experience in IT support, collaborate with cross-functional teams, and contribute to improving our application support processes.

Responsibilities:

  1. Provide technical support to users experiencing software issues.
  2. Troubleshoot and resolve software-related problems.
  3. Log and track support tickets accurately.
  4. Assist with software installation and testing.
  5. Document troubleshooting steps and solutions.
  6. Conduct user training sessions.
  7. Monitor application performance and system health.
  8. Collaborate with team members on problem-solving.
  9. Participate in software testing.
  10. Communicate updates and progress to users.
  11. Adhere to support service level agreements (SLAs).
  12. Maintain support documentation.

Requirements:

  • Currently enrolled in a Bachelor's degree program in Computer Science, Information Technology, or a related field.
  • Basic understanding of software applications and IT systems.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Passion for learning and gaining practical experience in IT support and troubleshooting

Benefits:

  • Competitive monthly internship allowance
  • Hands-on experience
  • Mentorship
  • Potential for a full-time job offer upon successful completion of the internship, based on performance and business needs.
  • Certificate of completion at the end of the internship







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