Job Details

Operation & Compliance

• Responsible to supervise the day-to-day branch activities.
• To assist PIC in ensuring all day-to-day back-office transaction tallies.
• Ensure that all work performed in the branch operation are in accordance with the company policies/procedures, objectives and applicable laws.
• To ensure proper execution of all monetary transaction at branch, to review and provide feedback to management for any discrepancies.
• To ensure that daily loan and monthly target for branch and effort meets the desired target.
• To ensure that daily Purchase Back and monthly target for branch and effort meets the desired target.
• To ensure that daily security and safety measures are in place.
• To ensure systematic and efficient administration of branch, including maintaining a sequenced and organized filling system, accurate documentation and reporting.
• Responsible to ensure all relevant report and document particularly finance related personal/department to be submitted within time frame given.
• Accountable for all float amounts including Ar Rahnu, Petty Cash / Purchase Back Float
• Accountable for the arrangement and cleanliness of the pledge items in the safety room.
• To assist Branch Manager with monthly Auction exercise.
• To ensure that branch staff adhere to the established business hours and abide by the duty roster planned.
• Responsible to ensure that inventory stock take is carried out on weekly and monthly basis with the objective of reducing the security cases at branch.
• Accountable for the purchase back items.
• Accountable for checking, verifying and valuing Gold/Diamond.
• To ensure that daily briefing is conducted prior to the operating hours, communicate and highlight important issues.
• Any ad-hoc tasks assigned by Management from time-to-time.

Sales & Marketing

• To assist Branch Manager in preparing strategic marketing plan and communicate to staff so that they remain well informed of business activity and of their required contribution to targets and KPI towards successful execution.
• To brainstorm and execute the Marketing activities and other promotional activities for Ar Rahnu Express including creating awareness to public on the business of Habib Group.
• To assist the Branch Manager to promote the branch publicity, planning and action taking on the marketing strategy in the branch.
• To assist the Branch Manager to ensure that all event and promotion activities are well planned and as per approved budget.

Customer Service & Training

• To assist Branch Manager to ensure training programs for branch staff are attended as per Training Calendar.
• To ensure all staffs are well versed with job knowledge by providing On Job Training (OJT), and they are competent to provide great customer service.
• To ensure that customer complaints are brought to the Branch Manager’s attention for immediate action.
• To recognize and be aware of top 20 branch customers and build good rapport with them.

Job Type: Full-time

Benefits:

• Health insurance
• Parental leave

Schedule:

• Afternoon shift
• Day shift
• Rotational shift
• Weekend jobs

Supplemental pay types:

• Commission pay

Experience:

• Supervising: 1 year (Preferred)