Job Details

Job Responsibilities:

• Greets guests and respond to guest inquiries and requests in a prompt and professional manner.
• Supervises the service rendered and delivery of ordered items by F&B attendants is timely and consistent with Hotel’s standards.
• Equips with updated knowledge of the Hotel’s products and services especially in the area of F&B offerings.
• Resolves customers’ complaints during shift and logs all complaints in log book for further follow up actions.
• Conducts shift briefings to ensure hotel activities and operational requirements are known to staff on duty.
• Checks and maintains par stock for F&B supplies e.g. cutleries, dinnerware, glassware etc. for smooth operations.
• Oversees the maintenance cycle for service equipment.
• Reinforces personal hygiene standards practiced by staff.
• Adheres to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
• Handles other F&B duties as and when assigned by Assistant Manager / F&B Manager.

Requirements:

• Diploma in Hotel Management or related field of study.
• 2 years relevant experience in a similar capacity.
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Possesses strong problem solving and training abilities.
• Possesses alcohol awareness certification and/or food service permit as required by local government agency.