Job Details

Key Responsibilities:

• Handling reservations inquiries via phone, email, and online platforms.
• Providing information about room availability, rates, and packages to potential guests.
• Assisting guests in making reservations, modifications, or cancellations.
• Ensuring accurate and timely entry of reservation data into the booking system.
• Collaborating with other departments to fulfill guest requests and preferences.
• Managing special requests and room allocations.
• Resolving any booking issues or discrepancies in a professional manner.
• Maintaining a deep knowledge of our property's offerings and promotions.
• Upholding company policies and procedures related to reservations.
• Contributing to the achievement of sales targets and revenue goals.
• Providing excellent customer service to enhance guest satisfaction.

Qualifications:

• Previous experience in a similar role within the hospitality industry is preferred.
• Strong communication skills, both verbal and written.
• Exceptional customer service and interpersonal skills.
• Proficiency in using reservation management software.
• Detail-oriented with excellent organizational abilities.
• Ability to work independently and as part of a team.
• Familiarity with hotel operations and room categories is a plus.