Job Details

Key Responsibilities:

• To have knowledge of the operational systems of the Front Desk and Guest Relations operations and related areas
• Ensures guest preferences are collected, correctly recorded, and acted upon in order to delight our guests.
• Drives customer delight and retention by being a role model in delighting guests in every single interaction.
• Responds promptly to guest feedback. Forwards to relevant departments if required and follows up to ensure appropriate action has been taken.
• Is familiar with all daily events taking place in the hotels, arrival/departure information, group movements, GTC arrivals/departures, current occupancies and those for the immediate period and key future dates, details of special hotel/company promotions and rates.
• Keeps up to date with local/hotel events and provides accurate information and direction to guests, as required.
• Handles all guests’ requests or inquiries promptly and efficiently.

Requirements

• Diploma/certificate in hotel management studies
• Minimum 1 years working experience in the Front Office of a 200+ room, four/five star international hotel or related guest contact, service industry.
• Passion for delivering exceptional guest service and creating memorable experiences.