CUSTOMER SERVICE EXECUTIVE (JOHOR)
Startek (Aegis BPO Malaysia Sdn Bhd)
Specialisation: Call Centres / Telemarketing
Education Qualification: Primary/ Secondary/ O level
Work Location : Iskandar Puteri, Johor
Salary Range : RM 1,900.00 – 2,800.00
Posted Date : July 22, 2024
Customer Service Executive – Call Center
As a Customer Service Executive, you'll serve as a connection point, providing accurate and efficient assistance with product/services information and resolving any issues that arise for our customers.
Responsibilities:
Manage all inbound communication channels including calls, live chats, and emails regarding customer inquiries, complaints, feedback, and other product-related issues. Exceed customer expectations by delivering exceptional service and providing accurate information.
Requirements:
- Proficiency in English and Bahasa Melayu.
- SPM graduates and fresh candidates are encouraged to apply – Comprehensive Training Provided.
- Candidate are required to work on rotational shifts (Morning, Afternoon, Night)
SHIFTS HOURS (6 DAYS PER WEEK & ROTATIONAL SHIFTS) :
- 7 AM – 4 PM
- 8 AM – 5 PM
- 9 AM – 6 PM
- 10 AM – 7 PM
- 11 AM – 8 PM
- 12 PM – 9 PM
- 1 PM – 10 PM
- 3 PM – 12 AM
- 5 PM – 3 AM
- 11 PM – 7 AM
Benefits:
- Engaging Team Environment: Become part of a team of customer service enthusiasts who share your commitment to making a difference.
- Opportunities for Growth: Progress your career through continuous training, mentorship, and the potential to advance professionally.
- Dynamic Workspace: Work in an environment that fosters creativity and values fresh perspectives.
- Recognition and Rewards: Your dedication won't go unnoticed, with perks, bonuses, and acknowledgment for your hard work.
- EPF & Socso
- Annual leaves
- Medical leaves
- Quarterly staff recognition and appreciation
- Office Environment
- Free Shuttle Van back and forth to our office
Career Growth & Training Programs:
- Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager
- Career path program with Multi-functional Product, process, soft skill, developmental training.
- IJP – Internal job program. Opportunity to transfer within the company to exciting new roles, after 1 year if there is a suitable position available and staff passes the interview session.
