Job Details

客服专员(马来语/英语/华话/粤语)

Job Requirements 

• Minimum SPM/UEC qualification.
• Fluency in Bahasa, English, Mandarin, and Cantonese.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong problem-solving skills and attention to detail.
• Willingness to work in rotational shifts, including nights, weekends, and public holidays.
• Handle customer inquiries and complaints via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products and services.
• Process orders, applications, and forms.
• Maintain and update customer records in the database.
• Follow up on customer interactions to ensure satisfaction.
• Collaborate with other departments to resolve complex issues.
• Work in rotational shifts to ensure 24/7 customer support coverage.
• Fresh graduates are welcome to apply

Benefits:

• Engaging Team Environment: Become part of a team of customer service enthusiasts who share your commitment to making a difference.
• Opportunities for Growth: Progress your career through continuous training, mentorship, and the potential to advance professionally. 
• Dynamic Workspace: Work in an environment that fosters creativity and values fresh perspectives. 
• Recognition and Rewards: Your dedication won't go unnoticed, with perks, bonuses, and acknowledgment for your hard work.
• EPF & Socso
• Annual leaves
• Medical leaves
• Quarterly staff recognition and appreciation
• Office Environment
• Free Shuttle Van back and forth to our office
• Open to Fresh Graduates also!

Career Growth & Training Programs:

• Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager
• Career path program with Multi-functional Product, process, soft skill, developmental training.
• IJP – Internal job program. Opportunity to transfer within the company to exciting new roles, after 1 year if there is a suitable position available and staff passes the interview session.

Ready to Begin Your Customer Service Journey? Apply Now!

If you're prepared to bring your best and redefine the standard for outstanding customer service, we're eager to hear from you! Click the "Apply Now" button and join a journey where every interaction is an opportunity to create magic. Your adventure starts here.