Job Details

Responsibilities:

• Work effectively and efficiently as a member of the IT team, supporting the team in achieving its objectives.
• Carry out routine IT processes and technical tasks to support students, teachers, services, and visitors.
• Set up IT equipment as necessary for both new and existing staff, and troubleshoot IT issues encountered by staff members.
• Provide audio-visual (AV) system setup and support as needed.
• Troubleshoot and respond to IT-related issues and breakdowns, including maintenance of Windows and MacOS systems, email (Gmail and Office 365), printing systems, Wi-Fi connections, iPads, and projectors.
• Respond to service issues and requests in a timely manner.
• Set up accounts for new users.
• Be proficient with MS Office Suite and Google Docs.
• Repair and replace laptops and AV equipment as necessary.
• Maintain records of IT assets and software licenses.
• Ensure that stock levels of goods (e.g., printer cartridges, paper) and IT inventory are kept up to date.
• Perform other tasks as assigned by your supervisor.

Requirements:

• A certificate or diploma in IT or an equivalent qualification.
• Fresh graduates are welcome; experience in providing IT support is an advantage.
• Proficient in using Windows operating systems, including Windows Server, macOS, and iOS.
• Familiarity with Windows Active Directory and remote desktop tools, such as AnyDesk or TeamViewer.
• Knowledge of Office 365 and Google Workspace (formerly Google G Suite).
• Basic understanding of physical networking, including Wi-Fi and wired connections.