Job Details

Responsibilities:

a) Order Processing

• Receive and process sales orders accurately and in a timely manner
• Coordinate with other departments to ensure order fulfillment

b) Customer Support

• Respond to customer inquiries and provide information about products or services
• Address customer concerns and resolve issues in a professional and timely manner

c) Data Management

• Maintain and update customer databases
• Compile and analyze sales data to generate reports for management

d) Sales Support

• Assist the sales team with administrative tasks, such as preparing sales presentations and proposals
• Coordinate and schedule sales meetings and appointments

e) Communication

• Liaise between the sales team and other internal departments
• Communicate with customers and vendors regarding order status, delivery, and other relevant information

f) Documentation

• Prepare and maintain sales contracts, agreements, and other relevant documents
• Ensure that all sales-related documentation is accurate and filed appropriately

g) Inventory Management

• Monitor and manage inventory levels to ensure product availability
• Work with the procurement team to replenish stock as needed

h) Reporting

• Generate regular reports on sales activities, performance, and trends
• Provide insights and recommendations based on sales data

i) Training and Onboarding

• Assist in training new sales team members on processes and systems
• Provide ongoing support and guidance to the sales team

j) Administrative Tasks

• Perform general administrative tasks, such as filing, answering phones, and managing office supplies
• Assist in organizing sales events, conferences, and trade shows

k) System Management

• Use and maintain CRM (Customer Relationship Management) systems to track sales activities and customer interactions

l) Compliance

• Ensure that all sales-related activities comply with company policies and regulations