GUEST RELATION OFFICER (KUALA LUMPUR)
GSH Facilities Management (Malaysia) Sdn Bhd
Specialisation: Customer Service
Education Qualification: Primary/ Secondary/ O level
Work Location : Kuala Lumpur, Kuala Lumpur
Salary Range : RM 2,500.00 – 3,500.00
Date : December 13, 2024
Responsibilities:
- Provide information prior to guest arrival by following the guidelines given and facilitate a seamless AirBnb check-in process
- Provide information about the apartment complex, amenities, services, policies, and procedures.
- Familiarize guests with the apartment’s features, appliances, and safety protocols.
- Assist with the check-out process, ensuring all charges are settled, and keys/cards are returned, and ensure a smooth departure experience.
- Maintain accurate records of guest information, preferences, and special requests.
- Collaborate with other team members, including housekeeping, maintenance, and the management to ensure a seamless guest experience.
Requirements:
- Proficiency in Chinese is a plus, as the role involves interacting with Chinese-speaking guests
- Proven skills in providing exceptional customer service and creating a positive experience for guests
- Excellent verbal and written communication, engaging effectively with guests
- Capable of managing guest inquiries, concerns, and complaints professionally and efficiently, improving the guest experience
- Service orientated and ability to work under pressure
Work Schedule:
- 6 days work week (off on weekdays)
- Morning shift: 9am – 5.30pm
- Afternoon shift:12pm – 8.30pm
- 5 minutes walking distance to MRT Station
Benefits:
- EPF, SOCSO and overtime
- Meal allowance
- Annual leave
- Medical claim
