Job Details

Job Responsibilities:

• Forefront of customer service
• Greet guests during every encounter, especially during check-in and check-out
• Ensure all guest's satisfaction with the facilities and meal experiences by providing efficient and quality service, which will enhance Suasana Suites' reputation for excellent service
• Answer telephone calls from guests and provide information and assistance when necessary
• Handle guest complaints professionally and escalate to the next level if unable to resolve the issue with the given authority
• Assist in all areas related to guest services and be on duty as required
• Ensure excellent service and prompt attention to all customers
• Take customer orders when necessary, such as for transportation (Taxi/Grab car), restaurant reservations, or flights
• Maintain cleanliness of the workplace at all times
• Perform any other duties assigned by the manager from time to time
• Responsible for the smooth operation of the front office section and enforcing the highest service quality standards to ensure overall customer satisfaction
• Have good product knowledge regarding hotel services, promotions, and the surrounding area to enhance guest experiences
• Attend training sessions provided from time to time to enhance productivity and work skills

 Requirements:

• Degree or Diploma in Hospitality, Hotel and Tourism, or Business Administration is preferable but not essential
• Demonstrates superior written and verbal communication skills
• Knowledge of hotel operations
• Knowledge of other major areas of hotel operations
• Ability to integrate and communicate vital information to subordinates
• Proficient in the use of computers and relevant applications in the work environment
• Administrative skills to complete essential reports are required
• Have a pleasant personality and exercise patience, as expected from a frontline employee