CUSTOMER SERVICE SUPERVISOR (JOHOR BAHRU, JOHOR)
Specialisation: Receptionist/ Virtual Assistant
Education Qualification: Diploma
Primary/ Secondary/ O level
Primary/ Secondary/ O level
Work Location : Pandan-Tebrau, Johor
Salary Range : RM 2,300.00 – 2,500.00
Date : April 14, 2025
Job Title: Customer Service Officer
Work Location: Tebrau Shopping Centre (Information Centre), Johor
Job Type: Full-Time
Key Responsibilities
a) Customer Service Excellence
- Handle complex or escalated customer inquiries and complaints professionally.
- Identify and address potential service issues to ensure a seamless customer experience.
- Regularly evaluate customer service quality through feedback and performance metrics.
Qualifications and Skills
- SPM/Diploma or degree in Business Administration, Hospitality Management, or a related field
- At least 1-3 years of experience in customer service or a supervisory role, preferably in retail or shopping mall environments
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with the capacity to handle escalated issues calmly
- Proficiency in Bahasa Malaysia and English (other local languages are a plus)
- Familiarity with customer management software and Microsoft Office
- Leadership skills, with an emphasis on team motivation and conflict resolution
Working Conditions
- Working Location: Tebrau Shopping Centre, Johor bahru, Johor
- Full-time role, requiring availability during weekends, holidays, and peak shopping hours
Calon yang berminat boleh menghantar emel ke crcw-recruiter1@cityrecruit.com.my atau WhatsApp ke 012-5265453.
