Job Details

Role: Executive – Technical Support (ANZ)

Job Responsibilities:

• Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required.
• Escalate intricate issues or complaints to higher-level support or supervisors as needed.
• Develop and retain a profound understanding of the company's products, services, and policies.
• Aided customers in product usage and troubleshot any related issues.
• Accurately document customer interactions in the company's database or CRM system.
• Uphold high-quality service standards to ensure and enhance customer satisfaction.

Requirements:

• Minimum Degree in IT or any related field (hardware)
• Preferably 1 years’ experience in the call center industry (inbound), a similar role is an advantage
• Working experience in any technical related fields is an added advantage
• Excellent command of spoken and written Bahasa Malaysia & English
• Fresh graduates fluent in Mandarin / Cantonese are encouraged to apply
• Possess initiative, able to work independently and as a team
• Ability to work in a challenging environment
• Contact centre operating days : 9:30am – 5:30pm (Monday – Friday), 9:30am – 12:30pm (Saturday)
• You may require to work on Public Holiday based on operation requirements
• This position is open to locals only
• Office at Menara TA One, Kuala Lumpur

Benefits:

• Basic salary up to RM 2800
• Basic salary up to RM 3000 (Mandarin)
• Performance Related bonus on a quarterly basis for confirmed staff
• Annual Leave 15 days
• Medical Leave 14 days
• Medical and hospitalization coverage