MANDARIN/CANTONESE SPEAKING TECHNICAL SUPPORT SPECIALIST (KUALA LUMPUR)
Specialisation: IT/ Computer – Hardware
Education Qualification: Bachelor Degree
Work Location : Kuala Lumpur, Kuala Lumpur
Salary Range : RM 4,000.00 – 5,000.00
Date : January 24, 2025
Role: Specialist – Technical Support (Mandarin/Cantonese Speaker)
Fresh graduates are encoouraged to apply!
Are you passionate about solving technical issues and helping customers? Do you speak Mandarin / Cantonese fluently? If so, we want you on our team!
What You'll Do:
- Assist Customers and Engineers: Diagnose and resolve technical or service-related issues for our customers and field engineers.
- Troubleshoot Problems: Identify defective hardware or software products and provide effective solutions.
- Educate and Advise: Use your experience and our guideline documentation to educate customers and ensure their technical issues are resolved.
- Share Insights: Provide valuable input on recurring customer problems to our technical team.
- Collaborate: Work closely with the TAM Teams to monitor and track issues, ensuring accurate resolutions.
What You Need to Succeed:
- Educational Background: Diploma or degree in IT-related disciplines
- Language Skills: Proficiency in spoken and written English and Mandarin / Cantonese
- Experience: Minimum of 2 years in a similar position. Contact center experience is an advantage
- Fresh Graduates Welcome: If you're fluent in Mandarin / Cantonese, we encourage you to apply! We provide the necessary training and support
Work Schedule:
- Operating hours: Monday – Friday, 8:30am – 8:00pm
- Working days: 5-day work week with off days based on a roster
What We Offer:
- Competitive salary: RM 4,000 – RM 5,000
- Language allowance: For selected desks
- Shift allowance: For selected desks
- Overtime pay: For selected desks
- Performance bonuses: Quarterly bonuses for confirmed staff
- Generous leave: 15 days of annual leave and 14 days of medical leave
- Comprehensive insurance: Medical and hospitalization coverage
