Job Details

Responsibilities:

• Responds to customer and seller inquiries regarding online merchandise or service orders through Inbound Chat
• Assists customers and sellers with product selection, answers basic presales questions, and suggests various product options that are available
• Input customer interaction, problems in Customer Relation Management System (CRMS)
• Ensures prompt and proper resolution of customer and sellers queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures
• Ensure all customers and sellers feedback/complaints/Disputes are addressed as and when required (if any) or escalate the same to the Assistant Manager -Operations or required team (where necessary)
• To provide service of high level to customers through Chat platform and to provide resolution in accordance with guidelines given
• Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and to the Assistant Manager
• Escalate any queries or unresolved issues which cannot be completed within the agreed procedures
• Work on agreed productivity and quality standards and any KPIs as provided by Management
• Ensure a comprehensive understanding of all standards of performance including business protocol and comply with ASUS policies and procedures

Requirements:

• Diploma or Degree in any discipline
• Good command of spoken and written English and Bahasa Malaysia
• E-Commerce experience/online marketplace knowledge is an advantage
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer
• Possess initiative, able to work independently and as a team
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
• Contact Centre Operating Days/Hours: Monday – Friday (9.30 am – 5.30 pm), Saturday (9.30 am -12.30 pm)

Benefits:

• Attractive Salary (RM2800)
• Performance-related allowance on a quarterly basis for confirmed staff
• 15 days Annual Leave
• 14 days Medical Leave
• Medical and hospitalization insurance coverage