Job Details

Job Responsibilities:

• Attend front office briefings and log daily updates
• Manage check-ins, check-outs, and guest reservations
• Handle room keys, messages, mail, and guest requests
• Provide professional and courteous customer service
• Maintain a neat front desk and ensure sufficient supplies
• Assist with reports, guest inquiries, and coordination with other departments
• Address minor guest complaints and escalate issues when necessary
• Process wake-up calls, incoming/outgoing calls, and faxes
• Stay informed about hotel functions and emergency procedures
• Support other front office sections when required
• Perform other duties as assigned by management