ADMIN CUM CUSTOMER SUPPORT (KUALA LUMPUR)
Commerce Pulsar Sdn Bhd
Specialisation: Business Development
Education Qualification: Primary/ Secondary/ O level
Work Location : Kuala Lumpur, Kuala Lumpur
Salary Range : RM 2,300.00 – 2,500.00
Date : March 17, 2025
Job Responsibilities:
1) Customer Support:
- Provide exceptional customer service by delivering accurate and timely responses
- Follow standard operating procedures (SOPs) to maintain high-quality support
- Manage customer inquiries via phone, email, and online chat professionally
- Maintain high marketplace ratings and reviews through excellent service
2) Operations & Fulfillment:
- Process daily e-commerce orders and ensure on-time fulfillment
- Use Ecommerce software & Marketplace tools to manage client brand operations
- Work closely with internal teams (Ecommerce, Marketing, Logistics, Finance) for smooth workflow
- Assist with inventory management to ensure stock accuracy
- Analyze customer feedback and suggest improvements for better service
- Support the Ecommerce Executive with day-to-day operations and monthly reporting
Job Requirements:
- Diploma in any field (minimum requirement)
- 5.5-day work week (Monday – Saturday)
- At least 1 year of experience in customer support or a related field
- Strong communication skills – comfortable handling different customer types
- Excellent interpersonal & presentation skills
- Problem-solving mindset – ability to resolve customer queries quickly & independently
- Detail-oriented, hands-on, and resourceful
- Proficiency in Mandarin is a plus
Job Benefits:
- Additional leave for work-life balance
- Mobile phone reimbursement
- Health & maternity insurance
- Opportunities for promotion & career growth
