Job Details

Job Responsibilities:

• Respond to player inquiries via chat and email in a timely and professional manner
• Investigate and resolve issues related to gameplay, bugs, and account management
• Escalate complex cases to higher-level support teams when needed
• Record and document customer feedback to improve game performance and user experience
• Provide friendly and empathetic communication to maintain positive player relationships
• Moderate forums and social media platforms to ensure a safe and enjoyable environment
• Update customer accounts and log interactions in the CRM system
• Monitor and meet performance targets such as response time, resolution time, and customer satisfaction scores

Job Requirements:

• High school diploma or above
• Experience in customer service is a plus
• Strong passion for gaming and knowledge of popular platforms
• Excellent verbal and written communication skills
• Proficiency in Mandarin and English (multilingual abilities are a strong advantage)
• Customer-focused with strong problem-solving skills
• Able to multitask and work effectively in a fast-paced environment
• Willing to work on shifts

Job Benefits:

• EPF, SOCSO, EIS are provided