Job Details

Fresh graduates and diploma holders are encouraged to apply!

Job Responsibilities:

• Deliver Outstanding Service: Maintain high customer satisfaction and build trust with each interaction
• Lead Training Sessions: Conduct engaging sessions to help clients use products confidently and effectively
• Resolve Customer Concerns: Handle inquiries, feedback, and complaints with professionalism and empathy
• First-Contact Solutions: Aim to resolve issues efficiently during the first interaction
• Collaborate on Complex Cases: Work with the support team to resolve more challenging or technical issues
• Foster Client Relationships: Build lasting relationships that promote loyalty and customer satisfaction

Job Requirements:

• Strong problem-solving skills and ability to think on your feet
• Proficiency in Microsoft Office, email, and messaging platforms
• Positive attitude with eagerness to learn and grow
• Strong communication skills; detail-oriented, proactive, and calm under pressure
• Plus Points:
  • Experience in hardware/software troubleshooting
  • Ability to communicate in Chinese

Job Benefits:

• Work Schedule:
• Rotating shifts for work-life balance:
  • Day Shift: 8 AM – 5 PM
  • Swing Shift: 2 PM – 11 PM
  • Midnight Shift: 11 PM – 8 AM
• Four-day work cycle with two days off per rotation.
• Holiday Benefits: Earn Off In Lieu (OIL) for working on public holidays—take time off when it suits you
• Career & Growth:
  • Comprehensive onboarding and training
  • Structured skill development programs
  • Opportunities for career advancement in a stable, forward-thinking company
• Work Culture: Innovative, team-driven environment that values collaboration, creativity, and fresh ideas