Job Details

Job Responsibilities:

• Follow up on sales/orders with the respective salesperson and interact with customers to provide timely and efficient responses to inquiries or requirements about products and services
• Fully support the salesperson in processing customer orders
• Handle customer complaints and delivery discrepancies, providing feedback and resolutions
• Liaise with inter-departments to ensure smooth delivery schedules to fulfill customer requirements
• Monitor and tally internal records with customers for company assets (IBC, Drum & others)
• Ensure accurate and timely database keying
• Perform other ad-hoc duties as assigned by HOD/management with accuracy and within the given timelines

Job Requirements:

• Possess at least STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, or Bachelor’s Degree in any field
• At least 2 years of experience in customer relations/services, preferably in a manufacturing background
• Experience handling customer inquiries regarding product information/specifications
• Good command of Bahasa Malaysia, English, and Mandarin
• Strong interpersonal, verbal, written communication, and listening skills
• Ability to work as part of a team and independently with minimal supervision
• Experience in data and documentation control such as Sales Orders, delivery schedules, etc.
• Experience in the chemical industry is an advantage
• Meticulous, service-oriented, and able to prioritize multiple tasks in support of the project and demands

Job Benefits:

• EPF&SOCSO are provided