CUSTOMER SUPPORT EXECUTIVE (KUALA LUMPUR)
Specialisation: Customer Service
Education Qualification: Primary/ Secondary/ O level
Work Location : Kuala Lumpur, Kuala Lumpur
Salary Range : RM 3,500.00 – 4,000.00
Date : April 16, 2025
Job Responsibilities:
- Respond to customer inquiries via chat, email, and other channels promptly and professionally
- Troubleshoot and resolve customer issues with strong problem-solving skills
- Guide new clients through the onboarding and setup process
- Collaborate with product and cross-functional teams to address customer needs
- Maintain internal documentation and assist in developing user help guides and AI support content
- Identify areas for improving customer experience and provide feedback to the team
Job Requirements:
- Minimum 2 years of customer service experience, preferably in the tech industry
- Excellent communication and interpersonal skills with a customer-focused approach
- Strong problem-solving and critical thinking abilities
- Proficiency in both English and Bahasa Malaysia (verbal and written)
- Ability to work in a fast-paced environment and adapt to shifting priorities
- Familiarity with Hubspot Helpdesk software is a plus
Job Benefits:
- Competitive salary with annual bonus scheme
- Private health and life insurance (after one year of service)
- 8-hour workdays with a 1-hour lunch break (Monday to Friday)
- No weekend or overtime work
- Annual company trips and quarterly team events
- Opportunities to work closely with senior leadership and shape the company’s growth in a new market
