Job Details

Job Responsibilities:

• Provide intermediate-level support to customers via phone, email, chat, or in person
• Maintain accurate records of customer interactions, including inquiries, complaints, and feedback
• Communicate pricing, shipping details, and order information to ensure customer satisfaction
• Follow up with customers regarding complex inquiries, claim investigations, and adjustments
• Process orders for new or additional products/services
• Support both inside and outside sales teams
• Perform data entry and maintain accurate customer files and records
• Handle first-level escalations and complex customer issues, escalating to specialists when necessary
• Assist in training new Customer Service Coordinators
• Perform other related duties as assigned

Job Requirements:

• Education: Diploma or Degree in Business Administration or a related field
• Experience: 2 to 3 years of relevant customer service experience
• Skills & Competencies:
  • Strong verbal and written communication skills
  • Solid product knowledge and customer handling experience
  • Proficient computer skills and ability to quickly learn new software
  • Familiarity with ERP systems
  • Strong organizational skills with attention to detail
  • Good data entry skills
  • Self-starter with the ability to work independently
  • Self-motivated and proactive in solving problems

Job Benefits:

• EPF, SOCSO are provided