Job Details

Job Responsibilities:

• Act as the main communication link between customers, sales, logistics, and operations to ensure smooth order management
• Manage and process customer orders, coordinate daily delivery activities, provide timely delivery status updates, and ensure accurate invoicing
• Understand and identify customer needs, offering suitable solutions to meet their requirements
• Recommend cost-effective logistics providers to optimize delivery efficiency and cost
• Handle domestic and export shipments, including preparing and coordinating all necessary documentation
• Collaborate with purchasing and planning teams to support production and inventory tracking
• Maintain and update selling price records, sales forecasts, and prepare delivery/customer feedback reports and other ad-hoc reports as required
• Monitor customer account balances, outstanding payments, and assist in collection efforts
• Perform any other duties or assignments as directed by the superior

Job Requirements:

• Minimum SPM qualification; higher education is an advantage
• At least 3 years of relevant working experience
• Proficient in English and Bahasa Malaysia (written and spoken)
• Strong computer literacy, including proficiency in Microsoft Office applications
• Experienced in managing export orders, including documentation, regulatory compliance, and logistics coordination
• Strong diagnostic and problem-solving abilities
• Positive attitude with the ability to work independently and proactively

Job Benefits:

• Exposure to a dynamic work environment involving cross-functional coordination
• Hands-on experience in domestic and international logistics and customer service
• Supportive and collaborative team culture
• Engagement in meaningful work that supports key business operations