Job Details

Job Responsibilities:

• Prepare and maintain regular reports on accounts receivable and outstanding debts.
• Monitor customer account balances and ensure payments are received on time.
• Contact customers via phone and email to follow up on overdue invoices.
• Document all collection activities and customer communication accurately.
• Assist in resolving customer billing issues and discrepancies.
• Work closely with internal departments (sales, finance, customer service) to coordinate collections.
• Maintain and update credit control records and databases, including obtaining CTOS consent, uploading, and deleting. 
• Escalate problematic accounts in accordance with company credit policies to immediate managers for follow-up
• Available to travel for customer site visits as and when required.

Job Requirements:

• Diploma or Degree in Business Administration, or related field.
• Minimum 1-2 years of experience in credit control, accounts receivable, or similar roles.
• Able to read, write, and speak fluently in English, Bahasa Malaysia, and Mandarin to effectively communicate with Mandarin-speaking clients.
• High proficiency in Microsoft Excel and Word
• Ability to work independently and as part of a team.
• High attention to detail and organizational skills.