Job Details

Job Responsibilities:

• Monitor customer credit limits and payment terms
• Assess the creditworthiness of new and existing customers
• Prepare and dispatch invoices, statements, and payment reminders
• Proactively contact customers via phone, email, and letter to follow up on outstanding payments
• Negotiate payment plans and resolve disputes professionally
• Maintain accurate records of all collection activities and customer interactions
• Escalate overdue accounts to management when necessary
• Prepare regular reports, including debtor lists, aging analysis, and collection performance metrics
• Assist with month-end closing procedures related to accounts receivable
• Build and maintain positive relationships with customers while ensuring compliance with payment terms
• Provide excellent customer service by addressing payment-related queries promptly and efficiently

Job Requirements:

• Proven experience in credit control, debt collection, or accounts receivable
• Strong understanding of accounting principles and financial reconciliation
• Excellent communication, negotiation, and interpersonal skills
• Ability to work independently and as part of a team
• Highly organized with strong attention to detail