Job Details

Job Responsibilities:

• Manage and maintain office files, records, documents, and inventory
• Prepare and process invoices, purchase orders, and delivery notes
• Respond to customer inquiries via phone, WhatsApp, and Live-Chats
• Handle customer inquiries, returns, and exchanges in a professional and timely manner
• Process customer orders and ensure accurate data entry into the system
• Provide product information, including features, pricing, and availability
• Assist customers in tracking their orders and resolving delivery issues
• Communicate effectively with customers to build and maintain strong relationships
• Assist in various ad-hoc tasks as assigned by the management
• Contribute to the continuous improvement of processes and workflows
• Support the team in achieving company goals and objectives
• Working days: Monday – Friday (09.00 am – 06.00 pm)
• Working days: Saturday (09.00 am – 01.00 pm)

Job Requirements:

• Possesses a good command of written and spoken English
• Sense of ownership and takes pride in responsibility
• Able to work independently with minimal supervision
• Positive working attitude
• Good interpersonal and communication skills
• Required Skill: Microsoft Office & Excel
• Preferably speak and write in English
• Friendly and easy to mingle with colleagues and contribute to a happy working environment
• Looking for experienced candidate with at least two years in Admin & Customer Service duties and ready to progress beyond Admin & Customer Service duties and upgrade for career advancement