Job Details

Job Responsibilities:

• Prepare and distribute service flyers and schedules (sea export & import, domestic sea freight) to ensure both customers and internal teams are consistently informed of current offerings, enhancing brand visibility and engagement in the driving service
• Conduct daily telemarketing activities to proactively identify new business opportunities, strengthen customer relations, and support sales growth
• Follow up promptly on issued quotations to accelerate client decision-making and improve the quotation-to-booking conversion rate
• Maintain and file FCL rates with carriers to ensure up-to-date rate accessibility, enabling accurate and timely responses to customer inquiries
• Assist the Sales Team in preparing costs to support the delivery of competitive proposals and improve overall response efficiency
• Generate quotations on behalf of Sales during their absence to ensure uninterrupted customer service and uphold professional responsiveness
• Coordinate with overseas agents and arrange bookings to ensure timely shipment execution and seamless international logistics operations
• Develop and maintain strong customer relationships to foster long-term loyalty, ensure client satisfaction, and encourage repeat business

Job Requirements:

• Minimum Diploma or bachelor’s degree in Logistics, Supply Chain Management, or a related field
• Minimum 2 years of working experience in customer service, sales support, logistics, or a related field
• Prior experience in the freight forwarding or shipping industry is highly preferred
• Well understanding of ocean import/export processes and documentation
• Strong verbal and written communication skills; able to engage with clients and internal teams professionally
• Proficient in Microsoft Office applications