Job Details

Job Responsibilities:

• Conduct outbound calls to prospective and existing customers to introduce vehicle models, financing packages, and promotional offers
• Schedule appointments for test drives and showroom visits on behalf of Sales Advisors
• Follow up on sales leads from walk-in customers, online inquiries, or marketing campaigns
• Maintain an updated database of customer contacts and interactions using CRM tools or Excel
• Achieve daily/weekly calling targets and contribute to the team’s lead conversion rate
• Collect and document customer feedback to support sales strategy adjustments
• Prepare and issue sales documentation, including quotations, booking forms, and sales reports
• Support the sales team with filing, document processing, and customer correspondence
• Track and follow up on loan applications, vehicle registration, and delivery status
• Maintain proper record-keeping of sales transactions and customer files
• Liaise with internal departments (finance, workshop, registration) for a smooth vehicle delivery process
• Assist in the coordination of sales campaigns, roadshows, or showroom events

Job Requirements:

• SPM or Diploma in Business Administration, Marketing, or any related field
• 1–2 years of experience in telemarketing or admin support, preferably in the automotive industry
• Good communication and interpersonal skills in Bahasa Malaysia and English (Mandarin is a plus)
• Computer literate (Microsoft Excel, Word, basic CRM systems)
• Pleasant phone manner, proactive, organised, and able to work under pressure
• Strong interest in automotive products and customer service