Job Details

Fresh graduates are encouraged to apply

Job Responsibilities:

• Attend to all inbound and perform outbound calls as assigned
• Ensure complete follow-through on all customer queries, investigations, and feedback
• Escalate issues to the relevant departments or the person in charge to resolve the matter in a timely manner
• Participates in customer satisfaction improvement and call quality initiatives
• Provide World Class Service to customers
• Assist the Customer Service Team Lead/Senior Supervisor with call center administrative tasks as assigned
• Supports the call center by proactively suggesting business improvement ideas
• Participate in all training, meetings, activities, and events conducted by the department and the company.
• Supervision of Others is not required unless assigned on special projects

Job Requirements:

• Minimum 1 year of experience in a call center environment handling inbound calls, outbound calls, and fraud management
• Experience in call center applications, workforce applications, quality monitoring tools and applications, center reporting tools, and technologies will be an added advantage
• Good problem-solving skills and resourcefulness
• Excellent interpersonal and strong communication skills
• Able to multitask
• Proficient in the use of Microsoft Outlook, Excel, PowerPoint, and Word
• Language proficiency (speak, read, and write): Bahasa Melayu, English, and Mandarin
• We are looking for candidates who can read and write in Mandarin to serve our large base of Mandarin-speaking customers.
• At least a pass in Sijil Pelajaran Malaysia (SPM)