Job Details

Job Responsibilities:

• Oversee daily operations to ensure smooth workflow and excellent customer service
• Monitor staff performance, provide coaching and feedback to maintain service standards
• Handle customer complaints and resolve issues promptly
• Manage inventory levels, place orders, and ensure stock rotation
• Prepare shift schedules and delegate tasks to team members
• Ensure compliance with health, safety, and hygiene standards
• Conduct briefings to update staff on new policies or menu items
• Assist in opening and closing procedures, including cash handling and reporting