Job Details

Job Responsibilities:

• Interact with customers to provide information about banking products and services
• Assist customers with account inquiries, transactions, and issue resolution
• Collaborate with team members to ensure efficient banking operations
• Utilize Excel and Microsoft applications to maintain customer records and process transactions
• Demonstrate strong problem-solving skills to address customer concerns effectively
• Uphold high standards of customer service to enhance customer satisfaction and loyalty

Job Requirements:

• Excellent communication skills to interact effectively with customers and team members
• Strong problem-solving abilities to resolve customer issues efficiently
• Customer service orientation with a focus on delivering a positive experience
• Ability to work collaboratively in a team environment
• Proficiency in Excel and Microsoft applications for data management and reporting
• Basic knowledge of banking operations and processes
• Interpersonal skills to build rapport with customers and colleagues