Job Details

Job Responsibilities:

• Design, develop, and deliver onboarding and continuous training programs for new and existing operational staff
• Conduct training needs analysis and evaluate training effectiveness regularly
• Collaborate with department heads to identify skills gaps and training priorities
• Monitor performance improvements post-training and prepare progress reports
• Maintain training records and documentation for audit and reporting purposes
• Organize workshops, briefings, and coaching sessions for operational updates
• Provide support during internal audits and ensure SOP compliance
• Assist in developing standard operating procedures (SOPs) and operational manuals
• Ensure alignment of training content with company goals and client expectations

Job Requirements:

• Diploma/Degree in Business Administration, Human Resources, Communications, or related field
• Minimum 1–2 years of experience in training, operations, or related role
• Strong communication and interpersonal skills
• Ability to conduct engaging presentations and training sessions
• Proficient in Microsoft Office Suite (PowerPoint, Excel, Word)
• Knowledge in telco, sales, or customer service operations is an added advantage
• Fluent in Bahasa Malaysia and English. Mandarin/Tamil is a plus