HomeJob Details

Job Details

Job ID: 14224

SHARE TO

CUSTOMER SUPPORT SPECIALIST – CRYPTO/FINTECH PROJECT
EYZ Global Sdn Bhd

Login To Apply Back

Specialisation: Customer Service
Education Qualification: Bachelor Degree
Diploma
Master Degree
Post Graduate Diploma
Professional Certificate
Professional Degree
Work Location : Puchong, Selangor
Salary Range : RM 5,000.00 – 7,000.00
Date : September 22, 2025

About Us 
EYZ Global is a trusted BPO provider delivering tailored HR and customer support solutions to businesses worldwide. We pride ourselves on partnering with forward-thinking companies to provide world-class customer experiences. Currently, we are seeking experienced Customer Support Specialists to join our team and support one of our innovative clients in the cryptocurrency space.
If you’re passionate about crypto or fintech, have experience in these industries, and excel at solving customer issues with a positive attitude, we’d love to hear from you!

Job Descriptions

  • Provide professional and empathetic support to customers through email and live chat.
  • Diagnose technical issues and escalate complex cases to relevant teams with proper documentation.
  • Maintain accurate and detailed records of customer interactions and follow-ups using CRM tools.
  • Assist customers with account management, troubleshooting, and navigating the platform.
  • Maintain accurate and organized records of customer interactions.
  • Collaborate with team members to meet performance goals and ensure customer satisfaction.

Job Requirements

  1. Required Experience:
  • At least 1-2 years of customer support experience, preferably in the fintech or crypto industry.
  • Hands-on knowledge of cryptocurrencies, blockchain technology, and trading platforms is preferable.

    2. Skills

  • Strong written communication skills with attention to detail for clear and professional responses.
  • Ability to handle high-pressure situations calmly and efficiently.
  • Technical aptitude and quick learner of tools, platforms, and new technologies.
  • Problem-solving mindset with a focus on delivering positive customer outcomes.

           3. Other Requirements:

  • Reliable internet connection and a dedicated workspace for uninterrupted remote work.
  • Ability to work rotational shifts, including weekends and holidays.

 Why Join Us?

  • Competitive salary and benefits package.
  •  Flexible work-from-home arrangement.
  •  Opportunity to work with a leading crypto client and grow in the dynamic fintech industry.
  • Comprehensive onboarding and training to help you succeed in your role.
  • Supportive and collaborative team culture.







Drop Resume