Job Details

Job Descriptions

1. Staff Training & Management

• Create Specific Task Lists For Each Position
• Ensure Team Moral And Motivation
• Request Feedback And Ideas From Each Team Member
• Conduct Performance Evaluations
• Sales & Marketing​

​2. Reception & Customer Service

• Conduct Checkin/out Procedures
• Respond To Emails
• Assist With Transportation Request
• Record And Respond To Client Concerns
• Maintain Accurate Reservation Information
• Update & Maintain Bed Allocation​

3. Public Relations

 

• Maintain Customer Contact Lists
• Interact With Tenants
• Maintain Customer Relations

 

4. Safety & Security

 

• Ensure Safety Of Tenants
• Monitoring Of Security Logs
• Monitor Tenant Movements In/out Of Hostel
• Facilitate Conflict Resolution Between Tenants

5. Housekeeping​

 

• Ensure Quality Standards For Cleanliness
• Conduct Spot Evaluations
• Ensure That Regulations For Safety And Sanitation Are Being Met
• Organize And Implement A Rotating Schedule For Deep Cleaning Each Area Of The Hostel
• Submit A List Of Maintenance Issues That Are Found While Cleaning

 

6. Maintenance

 

• Maintain The Hostel Facilities In Proper Working Order
• Respond To Tenant And Staff Feedback Regarding Broken Or Malfunctioning Items
• Arrange And Implement A Preventive Maintenance Schedule
• Conduct Routine Site Inspections To Identify And Resolve Problems With The Facilities.

 

7. Purchasing And Inventory Control

 

• Maintain A Business Relationship With Vendors And Suppliers
• Monitor Inventory Levels And Place Orders For Product And Supplies
• Research Suppliers For The Best Prices, Deals, And Availability Of Products.

 

8. Accounting And Budgeting

 

• Establish And Follow And Operational Budget
• Maintain Accurate Records Of Expenses And Revenue
• Pay Bills And Collect Debts In A Manner That Maintains A Positive Cash Flow
• Create Monthly Profit And Loss Reports

 

9. Entertainment, Atmosphere, Activities

 

• Create And Follow A Plan To Maintain The Desired Atmosphere In The Hostel
• Organize And Execute Activities And Special Events
• Record Duties, Expenses, Challenges, Successes And Areas For Improvement For Each Event For Replication

 

10. Quality Control

 

Outline Standards Of Quality And Devise A Method To Measure And Evaluate Each And Everyone

Conduct Regular Audits To Ensure Quality

 

11. Business Development And Strategy

 

• Follow Trends In The Hostel Industry
• Ensure That The Hostel Identifies And Meets The Changing Needs Of Clients
• Create And Implement A Written Plan For Growth And Expansion To Capture More Markets Share And New Markets
• Identify Areas For Improvements And Implement Strategies To Enhance Hostel Operations

 

12. Policy Implementation

• To Develop, Implement And Enforce Hostel Policies And Procedures​

  13. Marketing & Promotion

• Participate In Marketing And Promotional Efforts To Attract And Retain Tenants.
   

Job Requirements

• Bachelor’s Degree In Hospitality Management, Facilities Management Or Related Field With A Minimum Of 5 Years In Housekeeping Operation And Managerial Role
   

 

Skills

• Proficiency In Safety And Hygiene Regulations
• Strong Organizational Skills With The Ability To Merge Multiple Priorities
• High Ethical Standards And Integrity In All Interactions
• Skillful In Microsoft Office Application
• Ability To Handle High Pressure Situation And Resolve Conflicts Efficiently.