Job Details

Job Responsibilities

• Act as the main contact between customers and the workshop team.
• Greet customers, understand their service needs, and provide professional advice.
• Coordinate with technicians to ensure timely and quality service.
• Update customers on job progress and obtain approval for additional repairs if needed.
• Handle customer complaints professionally and provide effective solutions.
• Ensure excellent after-service follow-up to maintain long-term customer relationships.

Job Requirements

• Minimum SPM/Diploma in Automotive/Business or related field.
• 1–2 years of experience in the automotive service industry is preferred.
• Good knowledge of vehicle maintenance and repair processes.
• Strong communication and interpersonal skills.
• Customer-oriented with a positive attitude and problem-solving mindset.
• Able to work in a fast-paced environment with attention to detail.
• Basic computer skills (Microsoft Office, email, service software).
• Valid driving license

  Benefits

• Competitive salary package + incentives.
• Opportunities for career growth and training.
• Dynamic, supportive & growth-driven workplace